I wanted to send you an email this afternoon to tell you how wonderful our experience with Alder Glass.
As I am sure you know replacing windows is a BIG expense and for most people comes with alot of uncertainty, questions and stress. When we began looking for a company to complete our project we instantly ran into challenges with getting people to call back and schedule appointments for quotes....that is until we called Alder and were connected with your sales rep. From beginning to end he has put us at ease and given us absolute confidence that the project would be completed exactly as we wanted and as promised.
This is an employee who should be celebrated for his contribution to your company and for his exceptional approach to customer service. Because of him we will not hesitate to use Alder Glass again in the future and have already recommended your company to two of our friends.
I just wanted to drop a line to your office to express my appreciation for the superb job done by your staff on this door replacement. The results are very impressive and does much to improve the look of this older rental.
I would also like to mention your staff, whom were very professional, knowledgeable, and flexible with solutions when any issues came up. I can definatley say that their involvement and fantastic customer service is one of the reasons why I will keep your company on my short list for any future projects of this nature.
Keep up the great work!
Jeff C - Wpg, MB
I wanted to let you know that the two men who installed my windows yesterday morning did a great job. They were friendly, neat, worked efficiently and paid attention to detail. I know I will be calling Alder Glass when I need more windows replaced.
Thanks again,Debbie R
I would just like to express my gratitude to Alder Glass.
My new custom shower stall door looks and works great and I couldn’t be more happy with the job of all those who were involved, from my informative sales representative to the installers who left no mess, just the perfect finish to our bathroom renovation!
Lorne & Dana
Just a follow-up email to thank you all for the wonderful job you just completed at our place. The Alderglass standards of workmanship, professionalism and friendliness are exceptional, and you kept your word about the installation date which is almost unheard of these days!
The cost of our replacements and repairs was a very pleasant surprise to us and we will definitely be recommending Alderglass to all our friends and colleagues should they ever need new, repair or replacement windows or doors.
Thanks so very much once again.
Michel & Dorothy - Wpg, MB
Just a short note to tell you that my new frameless Hydroslide shower looks wonderful!
I had guests over the weekend and I recommended them to you. You should be getting a call
soon as they are nearing the completion of the tiling in their bathroom.
I just wanted to let you know how happy we are with the patio doors. From the quote to the installation.....it was all perfect.
They did such a good job installing them. They were quick and efficient. Thanks again. If we decide to replace some of our other windows you will be the first place we call!
Sheri and Spencer
I just wanted to let you know that I am super happy with my new storm door,
Also, your installer took off my patio door and fixed the rattle in it for me too while he was here!
Thank you for all your help!
I will give all my glass referrals to Alder glass!
Robin - Real Estate Agent
This note is to offer my compliments for the service experience I've had with your company over the past couple of days. I have had the good fortune to deal with a few member of your team.
I've asked your company to do what I'm sure is a relatively small job - replace 5 windows with vacuum seal problems. I made a second call because the operator on another window is jammed. No matter how small this job is I was impressed from the moment I first spoke to your receptionist to the moment your representative walked out the door a couple of moments ago.
All of these staff participated in what has been a very pleasant and positive service experience for me...friendly, cheerful, helpful, prompt beyond belief, professional, thorough and excellent follow-up - did I say friendly and helpful! ...all characteristics of a great service experience! And I don't even have the quote yet and haven't seen the finished product. However, I feel confident enough at this stage to say that these folks have won this contract for your company.
I thought it fair to send this to you - I'm sure that too often you only receive the angry complaining calls.
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